Digital Claims Management Across Motor, Property & Liability.
At MPL, we are driven by ambition and innovation, striving to become the go-to provider for interconnected technology, claims management, and legal services within the TPA market. Our vision is powered by three core pillars—our clever humans, cutting-edge systems, and advanced technology—ensuring we stay ahead of the competition as we scale and evolve.
MPL’s expertise spans the full insurance lifecycle, offering end-to-end claims management, risk mitigation, and a suite of supporting services built on deep industry knowledge.
Collaboration drives us forward. By aligning processes and building strong partnerships, we deliver real results. With a future-focused mindset and technology-first approach, we help clients navigate complex claims and risk landscapes with confidence.
Join us as we transform TPA services and set new industry benchmarks.
Who We Are.
With our UK base in Colchester, Essex, MPL is Part of the ERGO group of companies, one of the major insurance groups in Germany and Europe | ERGO UK.
Our Credentials.
- . Expertise, Innovation & ESG Commitment at MPL
- . At MPL, our experienced senior team brings deep expertise across every stage of the claims process. We navigate the evolving claims market with precision, efficiency, and innovation.
- . Our people drive our success. We foster a culture where achieving results goes hand in hand with a supportive, secure, and engaging workplace. Through continuous training and advanced digital tools, our team maximises efficiency while embracing innovation at every level.
- . Beyond business, we are committed to Environmental, Social, and Governance (ESG) principles. From fostering employee wellbeing to supporting communities and driving sustainable initiatives, we align our growth with a greater purpose—creating a positive impact on the world around us.
Contacted by MPL.
- . If you've received a message from MPL via SMS, WhatsApp, or email, or if you need assistance with a new or ongoing claim, our dedicated claims experts are here to help.
- . Call us: 0345 060 0014
- . Email us: enquiries@mplclaims.com
- . We’re here to guide you through every step of the claims process—quickly and efficiently. Reach out today!
Key People.
Ian Blackford | Founder/CEO
25 years’ experience in the UK claims industry, with a specialist focus on commercial lines. Successfully established and led multiple claims handling businesses, overseeing all areas including service delivery, claims management, business transformation, finance, and risk management initiatives.
Gary Morley | Chief Commercial Officer
Over 35 years experience in the UK Claims Industry. Key stakeholder in growing both claimant and defendant led businesses from start up to acquisition. More recently, developing market leading digital solutions for subrogation, credit hire defence, third-party intervention and providing cross class claims support to Brokers, MGA's and Insurers
Andrew Caplan | Head of MPL Legal
Andrew is Head of MPL Legal. A former board member of a leading insurance law firm, he is well respected throughout the insurance industry. He has been involved in a number of high profile claims and schemes, advising insurers and reinsurers. Andrew has practiced in the insurance legal sector since 1997.
Corporate Values.
Forward Thinking
Ambition
Collaborative
Experience
Success
Forward thinking drives our innovation and keeps us ahead of industry trends. We anticipate future needs, fostering a culture of creativity and continuous improvement.
Ambition fuels our drive for excellence and pushes us to set and achieve challenging goals. We continuously strive to exceed expectations and reach new heights.
Being collaborative is at our core. We believe in the power of teamwork and open communication, working together to achieve shared success and innovative solutions.
Experience is our foundation. We leverage our deep industry knowledge and expertise to deliver exceptional results and create lasting value for our clients.
Success is our ultimate goal. We are committed to achieving outstanding outcomes and driving growth for our clients, our team, and our business.