MPL is able to demonstrate an increase on capture performance by the deployment of our end to end Mitigator platform. It is wrong to suggest, without audit or review of current process and performance, that we are able to improve a customers current TP intervention attempts simply on the assumption that we are better.
TP intervention should be measured using two metrics a) outright day one capture of a claimant into a service b) the ability to defend a payment pack and rely on the evidential value contained within the offer of service (known as Copley vs Lawn) where capture attempts were unsuccessful.
Our cost benefit calculator is designed to quantify the benefit that the evidential trail provides where the digital element of the capture process has been deployed, i.e upon receipt of a payment pack.
We use the overage on our performance and include this within the customers baseline composite stats, which serves as a realtime example of the effectiveness of our capture product.
There are multiple steps involved in our Mitigator capture process, however there are two milestone events that mean that despite being unsuccessful at day one a reduction on indemnity spend can be realised where our defence foundation can be relied on, this is shown as step A and B overleaf.