In today’s rapidly evolving environment, insurance fraud is becoming increasingly sophisticated. Fraudulent claims are estimated to cost the UK insurance industry over £1.1 billion in 2024, with the Association of British Insurers (ABI) reporting an additional 11,800 cases, bringing the total to more than 84,400 instances of fraudulent activity.

As a digital-first TPA, MPL sits at a pivotal stage of the claims journey. Last year, we managed a significant volume of motor, property, and liability claims. With this scale comes a clear responsibility to our partners: to remain vigilant at every stage of the claims cycle.

To meet this challenge, MPL has made substantial investments in counter-fraud operations. We combine the latest voice analytics technology with our dedicated in-house investigation services, bringing together expert analysis and field investigations. These services are designed to proactively empower clients to make faster, more accurate decisions while safeguarding indemnity spend.

David Taylor, Head of Fraud, MPL
“Our operation is built on harnessing the best tools available and deploying them with speed and efficiency to flag potential risks early in the claims cycle. By focusing resources on higher-risk claims, we not only protect our clients but also streamline the process for genuine claimants — ensuring time is utilised for the best possible outcomes.”

Keep an eye out as we explore the world of counter-fraud and reveal case studies that bring our expertise to life.