As MPL Claims evolves, so does our technology stack. We continue to enhance our intelligent solutions to meet the changing demands of the claims landscape. Moderator represents the latest evolution in that journey.

Developed in house by our expert claims and technology team, Moderator automates the end to end handling of high volume, low value claims from FNOL to payment, delivering faster outcomes, fewer touchpoints and full governance oversight.

Already live within property claims and designed to scale across multiple lines of business, Moderator combines operational expertise with structured digital workflows, embedded decision logic and real time control.

The result is a smarter, more efficient claims process that reduces operating cost, protects indemnity spend and improves the policyholder experience, all within a controlled and auditable framework.

As Ian Blackford explains:

“Moderator delivers on MPL’s founding thesis by combining a premium user experience with demonstrable reductions in operational cost and indemnity spend. By digitising and orchestrating the full claims journey, Moderator meets modern consumer expectations while materially improving claims performance. Initial results validate the model and provide a strong platform for broader adoption.”

To explore how Moderator can enhance your claims operations, get in touch with the MPL team to start the conversation.