MPL Announces Long-Term Partnership With Acorn Group : MPL Claims Management

Mitigator positioned as a litigation-ready intervention platform built for court-admissible evidence and structured defence strength.

Mitigator is not a conventional TP intervention tool. It is purpose-built to create structured, time-stamped, court-admissible evidence in support of early service offers, ensuring that intervention activity can be robustly defended in future credit hire litigation. Rather than focusing solely on contact and capture, the platform is designed to combine digital engagement with evidential integrity.

Forming part of the MPL technology suite, Mitigator manages outbound engagement, documents alternative service offers, tracks claimant responses, and produces a complete audit trail aligned to established case law principles. This enables insurers and handlers to demonstrate that a compliant and reasonable intervention was made strengthening litigation defence while simultaneously increasing capture performance.

Under the agreement, Acorn Group will embed Mitigator as the digital backbone of its structured intervention framework, delivering:

• Court-admissible, time-stamped evidence aligned to relevant case law

• Structured early identification of intervention opportunities

• Increased capture rates through controlled digital engagement

• Reduced indemnity spend through defensible intervention strategy

• Centralised case management, documentation, and reporting

• Real-time data visibility and performance oversight

• Scalable, secure SaaS deployment

Strategic Perspective

Matt Adlem, Head of Credit Hire at Acorn Group:

“Our intervention strategy is built on early action, accountability, and measurable financial impact. Deploying Mitigator strengthens our ability not only to increase captures, but to evidence our intervention activity to the highest possible standard, including in the defence of future credit hire claims.”

Ricky Forder, Chief Growth Officer at MPL:

“Mitigator was developed to move intervention beyond simple contact strategy. It embeds evidential capture into the operational workflow, ensuring that every engagement is documented, structured, and defensible. By combining digital engagement with litigation readiness, we help our partners achieve both immediate indemnity savings and long-term defence strength.”

This partnership reflects a shared commitment to structured, defensible intervention supported by digital infrastructure. With Mitigator at the core of its strategy, Acorn Group is positioned to deliver sustainable indemnity savings while strengthening its ability to defend credit hire claims effectively.

About Acorn Group

Merseyside-based Acorn Group is one of the UK’s leading non-standard providers of car, van, taxi and household insurance to retail customers, serving more than 500,000 live policyholders nationwide and employing over 1,800 colleagues. Acorn operates through its portfolio of brands, Acorn Insurance, Carrot, Motorcade, Flag, Rapid, Briefly and Street Cover, alongside Granite Underwriting and its network of 200 brokers.

Learn more visit – The Acorn Group

MPL Announces Long-Term Partnership with Acorn Group.

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