About Us

MPL Claims Management is ERGO’s own in-house third-party administrator managing multi line claims including property, casualty, and motor for both its own and external customers.

ERGO is one of the major insurance groups in Germany and Europe. The Group is represented in around thirty countries worldwide, focusing on Europe and Asia. In its home market of Germany, ERGO ranks among the leading providers across all segments.

This is an exceptional opportunity to join a reputable organisation who are looking for an ambitious, resilient, and talented individual to join the team, based at our head office in Colchester.

Our Benefits

• 20 Days Holiday, plus bank holidays
• Wellness programme, including health insurance & free personal training plan
• Company events
• 4% Company pension contribution
• Death in service X4 your annual salary
• Professional qualifications
• Smart casual dress

Our exciting opportunity

£21,500.00 - £30,000.00

Monday to Friday, 35-hour week, 1 hour lunch
Hybrid working once passed Training

Key Responsibilities

· You will carry out investigation of claims where appropriate to obtain quantum and liability information in order to make appropriate policy and legal liability decisions.

· Using your claims handling experience in order to settle claims minimising potential for increased costs.

· Handling a portfolio of Commercial and domestic Property Insurance claims from first notification of loss through to closure of the claim.

· Carry out investigations on claims where appropriate to obtain quantum and liability information in order to make policy and legal liability decisions.

· Capture correct data to as a point of contact for customers, ensuring effective customer and insurer communication.

· Inbound and outbound call handling

Your skills and experience

• 1-5 years’ experience required in handling Property Claims (other insurance classes will be considered)
• Excellent communication skills, with a strong customer focus

Casualty Claims Handler 

About Us

MPL Claims Management is ERGO’s own in-house third-party administrator managing multi line claims including property, casualty, and motor for both its own and external customers.

ERGO is one of the major insurance groups in Germany and Europe. The Group is represented in around thirty countries worldwide, focusing on Europe and Asia. In its home market of Germany, ERGO ranks among the leading providers across all segments.

Our Benefits

• 20 Days Holiday, plus bank holidays
• Wellness programme, including health insurance & free personal training plan
• Company events
• 4% Company pension contribution
• Death in service X4 your annual salary
• Professional qualifications
• Internal training & career progression
• Smart casual dress

Our exciting opportunity
Monday to Friday, 35-hour week, 1 hour lunch
£20,000.00 - £30,000.00
Hybrid working once passed MPL training

Experienced in some of the below… looking for exposure to a wider variety of claims? MPL are inclusive employer and welcome everyone, we will offer training to become a cross class handler!

Key Responsibilities

· Using your claims handling experience in order to settle claims minimising potential for increased costs.

· Handling a portfolio of Employers/Public/Property Owners &Products liability claims from first notification of loss through to closure of the claim.

· Carry out investigations on claims where appropriate to obtain quantum and liability information in order to make policy and legal liability decisions.

· Inbound and outbound call handling, capturing correct data and acting at a first point of contact for customers, insurers and legal providers.

· Support in the handling of low level complaints and complex enquires.

· Work to targets ensuring service level agreements are adhered to on all claims.

Your skills and experience

· 1-5 years’ experience required in handling Employers/Public/Property Owners &Products liability claims (Other insurance classes can be considered)

· Excellent communication skills, with a strong customer focus

· Experience negotiating with solicitors

MPL Claims Management

Part of the ERGO group of companies, MPL Claims Management is a multi-class insuretech claims and data analytics provider. Delivering third party administration, specialist digital and technical services in the UK, we work with market leading Carriers, MGA’s, Brokers, and large self-insured businesses.

Unlike our competition we are a fully enabled insuretech operation using technology to drive the claims management process to smart conclusions.

What About the Role?

This role will be ideal for someone who enjoys working in a challenging environment and delivering outstanding customer service. Working within MPL Claims Management, you will be surrounded by a supportive team offering full training and development.

• Using cutting edge claims management technology, you will attempt to mitigate the costs of claims by contacting claimants to provide services as appropriate to their needs.

• Actively contacting the third party, advising suitable products and services we can provide with in service level agreements & key performance indicators.

• The role includes working with our external business partners including Insurance companies, brokers, vehicle repairers and vehicle suppliers to ensure the smooth and effective completion of our clients claim.

• Manage invoices received from the authorised hire and repair partners, ensuring they are accurate, and register payments onto the claims system for approval.

What Do You Need to Shine?

Demonstrate your confidence and ambition.

Previous experiance with in a customer service based position.

Show resilience this is a fast moving environment.

Have experience in claims management or be willing to learn,  you will only be limited by your own ambition.

Why Work with Us?
Be part of the MPL and ERGO team and the most technically advanced Third-Party Administrator in the UK.
Lead within our business, supporting top performing teams to deliver unparalleled customer centric approach for customers, cover holders and stakeholders.

What is included?

• Private Medical Insurance
• MPL Wellness Programme
• Death in service X4 annual salary
• Onsite Parking
• Secure onsite bike storage
• 20 days holiday plus bank holidays
• Company pension contribution 4%
• Further development with funded Industry Recognised Qualifications
• New Modern Office Space
• Flexible Working

Your role
As our business continues to grow, we are looking for ambitious, driven, and hardworking individual to join our teams.

Do you have experience in the insurance motor claims process, from first notification to settlement. The role is varied if you have expertise in one area of motor claims or the entire process, we would love to hear from you!

• Handle claims from first notification to settlement.
• Advising policy holders of full service we provide from hire vehicles, repairers, and contractors to assess damage of policy holders’ vehicles.
• Partner with third party providers, loss adjusters and lawyers.
• Proactively update policy holders, clients, and shareholder every step of the journey.
• Update internal systems and record in line with industry requirements.
• Compose letters and emails advising policy holders of the process of their claim journey.

This is fantastic opportunity to use your claims knowledge, in an expanding business where you will only be limited by your own ambition. Apply today for a confidential chat.

About Us

This is an exceptional opportunity to join a reputable organisation who are looking for an ambitious, resilient, and talented individual to join the team, our office is situated locally in Colchester town, with onsite parking.

It is exciting environment, with a forward-thinking team, leading the market within our industry. We specialise in is claims management, specifically for motor, property & liability insurance.

Our exciting opportunity

Monday to Friday rotating shifts between 8am – 8pm
One Saturday shift per month 9am – 1pm

This role will be ideal for someone who enjoys working in a challenging environment, with a passion for providing the best customer service.

As part of the Motor Claims Team, you will assess our client’s losses following an insurance motor claim. You will ensure we are providing the relevant services to our clients, supporting them through the process bringing the claim to completion.

• Handling inbound & outbound calls with a professional telephone manner, this will involve no cold calling.
• Inbox management, prioritising claims received in line with service level agreements.
• Sourcing quotations, liaising with hire companies & updating clients with claims progress.
• Case management ensuring all details are recorded accurately.
• Work as part of a team to ensure that the customer and clients are kept informed every step of the way.
• Assist with the necessary auditing and reviewing of internal and external claim files
• Comply with standards for timeliness of contact, follow-up and payments
• Prepare claims summaries and respond promptly to insurance queries
• Build effective working relationships with other team members

Your skills and experience

• Passionate for providing the best customer service.
• Polite and enthusiastic can-do attitude.
• Professional communications skills.
• This role is ideal if you're looking to gain experience within Insurance / Claims Management.

MPL are an inclusive employer and welcome everyone, if you share our values & our enthusiasm, for technology, customer service and fun you will find a home at MPL!