Customer Service Representative

About Us

This is an exceptional opportunity to join a reputable organisation who are looking for an ambitious, resilient, and talented individual to join the team, our office is situated locally in Colchester town, with onsite parking.

It is exciting environment, with a forward-thinking team, leading the market within our industry. We specialise in is claims management, specifically for motor, property & liability insurance.

Our exciting opportunity

Monday to Friday rotating shifts between 8am – 8pm
One Saturday shift per month 9am – 1pm

This role will be ideal for someone who enjoys working in a challenging environment, with a passion for providing the best customer service.

As part of the Motor Claims Team, you will assess our client’s losses following an insurance motor claim. You will ensure we are providing the relevant services to our clients, supporting them through the process bringing the claim to completion.

• Handling inbound & outbound calls with a professional telephone manner, this will involve no cold calling.
• Inbox management, prioritising claims received in line with service level agreements.
• Sourcing quotations, liaising with hire companies & updating clients with claims progress.
• Case management ensuring all details are recorded accurately.
• Work as part of a team to ensure that the customer and clients are kept informed every step of the way.
• Assist with the necessary auditing and reviewing of internal and external claim files
• Comply with standards for timeliness of contact, follow-up and payments
• Prepare claims summaries and respond promptly to insurance queries
• Build effective working relationships with other team members

Your skills and experience

• Passionate for providing the best customer service.
• Polite and enthusiastic can-do attitude.
• Professional communications skills.
• This role is ideal if you're looking to gain experience within Insurance / Claims Management.

MPL are an inclusive employer and welcome everyone, if you share our values & our enthusiasm, for technology, customer service and fun you will find a home at MPL!