This Role is About Control
- MPL Legal is growing
- More clients, more volume, more complexity
- That only works if the operation behind it is structured, scalable, and aligned with Claims
The Role
- You are responsible for making sure Legal delivery is ready, consistent, and scalable not reactive
This Means
- Ensuring the Legal function has the capacity, workflows, and structure to absorb growth
- Owning how Legal integrates with Claims not just in theory, but in day-to-day delivery
- Building processes that work under pressure, not just on paper
- Making sure service quality doesn’t drop as volumes increase
- You are the person who ensures that what MPL sells can be delivered properly
What This Role Really Requires
This is a delivery-first role. It will suit someone who:
- Thinks in systems, not tasks — you design how things work, not just react to issues
- Understands operational pressure — and builds processes that hold up under it
- Is comfortable with accountability — if delivery breaks, you own fixing it
- Uses data to drive decisions — not instinct or assumption
- Challenges constructively — especially where process, structure, or capacity isn’t good enough
You are here to build an operation that scales without falling apart
Experience We Expect
- Background in claims handling, legal operations, or delivery-focused roles
- Strong understanding of credit hire, personal injury, or litigation processes
- Proven experience in operational delivery, capacity planning, or process improvement
- Confidence working across multiple teams and challenging where needed
- Highly organised, structured, and comfortable with complexity
What Success Looks Like
- Legal delivery is consistent, controlled, and scalable
- Growth in volume does not create chaos or service failure
- Legal and Claims operate as one joined-up function
- MI is actively used to improve performance, not just report it
- The operation is predictable, efficient, and resilient under pressure
Why MPL
- We combine Legal, Claims, and Technology to deliver better outcomes
- That only works if the operation behind it is
- This role is central to making that happen