About MPL Claims Management
At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly.
We’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
The Opportunity
As a Claims Handler in the DMU team you will be organised and methodical. You will be tasked with organising vehicle repairs and hire vehicles for policyholders and third parties following a road traffic accident.
Key Responsibilities
- Work with various stakeholders such as policyholders, insurance companies, brokers, vehicle repairers and vehicle suppliers to ensure the smooth and effective completion of the claimant’s claim.
- Take responsibility for a caseload of claims, organising the relevant services for each claim, updating the customer every step of the journey.
- Manage costs and expectations from clients and customers around hire, repair timescales and total loss claims.
- Organise invoices received from the repair and hire providers, ensuring they are accurate and submitting for payment/approval.
- Inbox management, responding to enquiries from cover holders, clients, and brokers.
- Work as part of a team to ensure that the customer is kept informed every step of the way.
What we are looking for
- Experience in motor claims handling, insurance, or vehicle repair coordination desired.
- Experience handling high-volume calls is essential.
- Strong organisational and time-management skills, with the ability to manage multiple cases simultaneously.
- Excellent communication and interpersonal skills, both written and verbal.
- A proactive and problem-solving mindset with strong attention to detail.
- Competence in using MS Office and claims management systems.
- A commitment to delivering outstanding customer service.