At the core of our claims function is the digital redesign of the claim’s customer journey. Our entire claims journey is supported with automated, intelligent case management which is critical to establishing our end-to-end digital claims experience.
Using Ai and digital evaluation tools, we automatically identify the best next step in a specific customer journey, reduce manual touchpoints, and significantly speed up the claims process with a continuous focus on cost containment and reduction.
Collaboration with key stakeholders within the MPL team
Seamless integration with email, telephony and text messages
data_integration
Auto load policy data
Auto feed bordereau reporting
Integration with accounts and statutory funds
Advanced Ai based sanction and fraud services
Flexible API capability
data_validation
Dynamic claim validation rules
Data quality metrics
Rule based thresholds and delegated authority
Compliance monitoring
UK hosted GDPR and DPA compliant
We enrich these journeys with insights from behavioural economics that we use to ensure our customers and team follow the most satisfying and efficient paths in their claim’s journeys.
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