MPL Live - MPL Claims Management

mpl_live

At the core of our claims function is the digital redesign of the claim’s customer journey. Our entire claims journey is supported with automated, intelligent case management which is critical to establishing our end-to-end digital claims experience.

Using Ai and digital evaluation tools, we automatically identify the best next step in a specific customer journey, reduce manual touchpoints, and significantly speed up the claims process with a continuous focus on cost containment and reduction.

MPL PORTAL

data_validation

Dynamic claim validation rules
Data quality metrics
Rule based thresholds and delegated authority
Compliance monitoring
UK hosted GDPR and DPA compliant

We enrich these journeys with insights from behavioural economics that we use to ensure our customers and team follow the most satisfying and efficient paths in their claim’s journeys.

To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.

Functional Always active

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

Statistics

The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

mpl_live

digital_user_experience

data_integration

data_validation