At MPL Claims Management Ltd, we are proud to announce our partnership with Clearspeed, the global leader in voice-based risk assessment technology. This collaboration strengthens our mission to deliver transformative, technology-driven claims solutions that place speed, security and trust at the heart of the insurance journey.

By integrating Clearspeed into our proprietary Omnia platform, we are embedding real-time voice-powered fraud detection directly into the claims infrastructure. This is not just innovation. It is a new operational standard.

Delivering Real Results, Not Promises

We recognise that the insurance market values proven, effective solutions. That’s why every MPL innovation is live, scalable, and already delivering measurable results.

“At MPL, we don’t deal in vaporware or empty promises. Our technology is live, proven and making a measurable impact today,”
said Ian Blackford, CEO and Chief Architect of Change at MPL.
“Partnering with Clearspeed reinforces our mission to bring clarity, security and speed to the claims process, setting a new benchmark for fraud prevention in the industry. This is not evolution. It is transformation.”

With agility and innovation at the forefront of everything we do, MPL is proud to offer a range of investigative services that work in tandem with our Clearspeed integration. This ensures that every step of the fraud prevention process is both proactive and precise.

Data-Driven Outcomes for Our Clients

The impact of this integration is already clear.
According to MPL Head of Fraud, David Taylor:

“We’ve seen a 50 percent uplift in the number of claims we can proactively settle without investigation, and a 21 percent increase in fraud detection rates. That means fewer delays, better customer experiences and stronger fraud protection for our clients.”

And it’s not just about detection — it’s about delivery.
“With a deep understanding of the technology and the output of voice-based risk assessment, our team is able to take customers through a conversation management interview process designed to support them in reaching fair and transparent claim outcomes,” adds David Taylor.

This capability allows us to move faster, cut unnecessary costs, and deliver value from day one while maintaining the integrity of the claims process.

Clearspeed in Action: Embedded into Omnia

Clearspeed is now fully embedded into the MPL Digital Estate, working seamlessly within our Omnia ecosystem. This integration enables:

• Accelerated claims handling with faster resolutions for low-risk cases
• Improved settlement speed that boosts customer satisfaction
• A seamless journey with no friction introduced to the user experience
• Lower investigative spend by directing focus to genuine cases
• Earlier fraud detection flagged at the first notice of loss

This is next-generation fraud prevention built into the core of our claims management process.

Powering a Smarter, Safer Claims Future

At MPL, our mission is to equip insurers with smart, scalable tools that make claims journeys faster, more secure and more efficient. By embedding Clearspeed into Omnia, we ensure that fraud detection is not a bolt-on. It is an intelligent, always-on layer that strengthens every claim from day one.

This partnership marks another step in MPL’s vision for a more responsive, more transparent and more resilient claims ecosystem.

Learn More

To learn how MPL can help improve your claims performance and fraud resilience through intelligent automation, get in touch with our team.

Read the full press release: Clearspeed_MPL Claims Press Release