Claims Services.
Unlock the power of digital transformation by outsourcing all or part of your commercial and retail claims services. At MPL, we streamline operations with end-to-end digitisation to boost efficiency, accuracy, and customer experience. Our solutions include omnichannel outreach, automated claims processing, policy & claims bordereaux management, and expert fraud investigation services to detect and stop suspicious claims early. Partner with MPL to cut costs, improve service, and stay ahead in a digital-first insurance market.
Why Choose MPL?.
An “everything is possible” mindset. Our team unleash genuinely transformative ideas and unique solutions. Customers want simple and fast digital interactions. MPL has developed ways to simplify the end-to-end process, reducing the problems encountered by excessive product generations and unlocking the potential to create fully digital customer journeys. MPL has demonstrated what can be achieved with advanced technology piloted by clever humans and is continuing this journey.
Building the Future of Digital Insurance - Together.
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At MPL, every service we deliver starts with a specific customer objective—not just a generic process. We don’t see interactions as isolated touchpoints; instead, we map out the entire customer journey to ensure a frictionless, end-to-end digital experience that is intuitive, responsive, and designed for real-world needs.
We go beyond traditional service models to offer innovative, technology-driven solutions that reshape how insurance works: - . Gamification & Smart Automation – Engaging digital experiences that make insurance more intuitive, such as dynamic interfaces and interactive claims journeys.
- . Seamless Ecosystem Integration – Our platform connects effortlessly with third-party systems, enabling onward product innovation, embedded insurance, and new value-driven opportunities.
- . MPL is redefining digital insurance—not just improving it. Our mission is to remove complexity, accelerate processes, and deliver a truly digital-first, customer-led experience.
Service Delivery.
- . Working Together to Reduce Frequency and Indemnity Spend.
- . An Ongoing Commitment to Technology and Innovation.
- . Implementation and a Genuine Partnership Approach.
- . Adopting Customer Policies and Philosophies with MPL
Claims handling services are delivered with the following optional features.
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Digital eNol reporting (Instigator, Data Enrichment Platform)
Analyse the Internet of Things, Telemetry eNol, and chatbot-based FNOL, including branded digital concierge services. - .
Digital claims mitigation (Mitigator, Capture Platform)
Real-time prediction of claims outcomes and AI-infused settlement proposals. - .
Automated claims management (Omnia, Back Office Platform)
Real-time segmentation of claims by value and complexity. Profile rules-based intelligence realising optimal case management. - .
Digital loss assessment and repair (Reinstator, Validation Platform)
Automated damage-value estimation using picture recognition.
MPL Value Proposition.
We don’t just embrace the digital age—we’re redefining it. MPL is driving the transformation the TPA market has been waiting for, replacing outdated, reactive claims management with a proactive, tech-driven ecosystem. We go beyond traditional after-the-fact claims handling to deliver seamless, automated, and intelligent solutions that anticipate needs, eliminate friction, and set a new standard for the industry.
MPL’s proven, end-to-end digital solutions don’t just streamline processes—they redefine them. Our cutting-edge technology delivers immediate, tangible value, enabling customers to unlock efficiency, accelerate growth, and transform their operations through automation, seamless integration, and data-driven innovation.
Using meaningful data and transparent calculation methods, we leave our customers with a comprehensive overview of how their claim was calculated and, as such, provide a foundation for ongoing risk management and predictive outcomes.
Our approach reduces OPEX and liability exposure, resulting in higher customer satisfaction and a leaner process with fewer follow-ups, recalculations, or litigation