Instigator
Instigator technology integrates omnichannel outreach with various relevant, data-driven campaigns to gather information from customers and drivers during the claims journey, while also having significant applications beyond the claims process.
Designed with a strong emphasis on customer experience, these campaigns enable customers and drivers to provide all necessary information and evidence, including images, videos, and voice notes. They can also utilise map and damage validation integrations ensuring a higher quality of evidence is provided at the initial point of notification.
Key Benefits
- Increased engagement with customers via digital adoption.
- Significant and achievable reduction in OpEx cited by our clients
- Improved, structured data with quicker easier decision making
- Reduced inbound call and failure demand
- Earlier more accurate reserving & MI
- Happier people!
Mitigator
Mitigator demonstrates our philosophy to entwine technology and humans seamlessly via a “quick to capture” process that results in market leading performance.
Offering bespoke, white-labelled, omni-channel digital distribution of your offer of services, we reach the claimant quicker, increasing capture performance, with data point validation to track delivery, receipt and interaction. Activation of digital pathways and automated claims processing deliver prompts to alert your teams, or ours, at defined stages within the process realising opportunities in both capture and credit hire defence.
Key Benefits
- Increase in overall capture performance.
- Improved OpEx through digital acceptance of offer of services.
- Delivery of offer of services letter providing enhanced, credit hire defence capability
- Significant engagement rates with offer of services letter.
- Bespoke, white labelled communication delivered on a frequency of your choosing to the claimant, managing the engagement process.
AutoMatch
AutoMatch provides the solution to one of the most common issues in the resolution of Credit Hire Defence claims, vehicle groupings. With the continued presence of outdated vehicles, some of which are no longer produced, AutoMatch uses advanced machine learning to recognises similar features, and, utilising a repository of over a 100,000 searches, identifies the characteristics of each vehicle, aligns these with other vehicles and categorises, with confidence, the vehicle to it’s associated group.
Key Benefits
- Market leading accuracy in matching vehicles to their associated ABI GTA group.
- Improved Capture defence through accurate, day 1, offer of services letters issued.
- Reduced OpEx through improved vehicle identification times.
- Improved cycle times via more accurate offer making, day 1.
- Increased market insight capability through data washing and significant data profile.
Omnia
Omnia, Latin for “everything”, is MPL’s, in house built, end-to-end, multi-class, azure-hosted claims platform utilised by MPL claims business with over 400 concurrent users and over 35 insurance brands.
Built specifically to complement the handling requirements of varying classes of insurance, workflow been moulded by insurance professionals since it’s creation making it the most handler focussed system available on the market. MPL technologies seamlessly interact with each other enabling handlers to utilise the unique benefits that each MPL technology delivers.
Key Benefits
- Innovative workflow resulting in improved cycle times, OpEx and claims outcomes.
- Seamless, API led, integrations with all MPL technologies allowing handlers to achieve the additional claims benefits of digital distribution.
- Simple, effective and easy to use claims platform built with handlers in mind.
- Clear, unequivocal data displayed transparently in a completely live environment through cDAP.
CDAP
Designed to meet the specific requirements of all parties to your claims process, from Claims Directors to Claims Handlers, CDAP is our live web-based self service claims portal.
In order to build trust, we must be willing to give you the opportunity to see, first hand, how we deliver the services we engage upon and therefore CDAP provides a completely transparent approach to claims handling, giving you live access to claims for monitoring and auditing, with customized dashboards, claim reserves and a full suite of reports for performance management and interrogation at any point in time.
See how we deliver results first-hand and gain full control over your claims process with CDAP.
Origin
Bespoke, white labelled, ENOL notification platform designed to provide a customer friendly, data accurate approach to claims reporting across multiple insurance classes. Integrated across MPL’s suite of technology solutions, Origin provides the opportunity to expedite your claims processing reducing OPEX and driving indemnity savings.
MPLConnect
Connecting our estate internally and externally. In house endpoint API tool providing “day one digital connectivity” simplifying design and development of new applications and services
MPL Counter Fraud & Claims Investigation Services
MPL delivers comprehensive fraud detection and investigation services, combining cutting edge voice analytics, multilingual conversation management, and AI powered screening to identify, triage and investigate claims. Our capabilities include desktop investigations across high-risk and standard motor, property, and casualty claims, supported by intelligence profiling, covert site visits, asset tracing, and court compliant witness statements. All services are designed to proactively empower our clients to make decisions with precision and efficiency.
